Global insurer Axa has signed up to use BAE Systems claims fraud prevention service which it says will increase its efficiency and prevent honest customers from paying for fraudulent claims.
The service, Detica Net Reveal, aims to reduce the risk of fraudulent customer claims and improve investigation times for personal and commercial motor and property lines of business.
The selection of the solution followed a number of successful European pilot projects and will be delivered as a hosted service, enabling Axa to benefit from reduced costs in IT expenditure and implementation times, according to the firm.
As part of a global programme using a single platform, Axa can benefit from processes, workflows and reporting which are standardised across Axa's global business units.
By giving investigators the ability to monitor and clearly identify and prioritise suspicious activity as well as quickly access and analyse customer data, Axa entities will be able to improve customer service through faster claims handling times and also minimise the time and resources spent on investigating claims incorrectly flagged as being suspicious.
"All insurers need to focus on claims fraud, and Detica Net Reveal will provide us with effective means of reducing risk - preventing and discovering more fraudulent claims, improving positive customer service levels and allowing Axa to have more efficient claims organisations," commented Pierre Brigadeau, group chief claims officer, Axa global P&C.
"In other words, we shall investigate fewer cases, increase our efficiency and preserve honest customers from paying for fraudulent claims activities," he added.
Andy Cobb, sales and marketing director for Detica Net Reveal, said he looked forward to further consolidating the partnership with Axa Group as the programme was rolled out across the organisation.
